Продолжительность курса 1 день /8 академических часов

Время проведения — с 10:00 до 17:00

Ближайшие даты проведения тренинга Microsoft CRM.

* Описание курса Курс 80734 Социальные функции в Microsoft Dynamics CRM 2016 представлено на английском языке. Курс читается на русском языке.

Описание курса

About this Course

Microsoft Social Engagement offers great insight into your social media footprint. In this digital learning course, you will not only learn how to build search queries, you will also learn how to navigate Social Engagement to get the most out of it. Additionally you will learn about different strategies for managing your social presence.

After completing this course, students will be able to:

Explore the social engagement circle and social strategy
Configure social settings, interaction roles, licenses, and connect to other domains
Navigate through various strategies in understanding and utilizing your social footprint
Examine brand reputation, and social business opportunities
Walk through the building and maintaining search query process
Examine post consumption and analytics
Walk through working with posts using alerts and filters
Explore viewing, analyzing, and changing sentiment
Define attributes and configure social to CRM automation options

Course Outline

Module 01: Introduction and overview of Microsoft Social Engagement

Understand the current social landscape
Learn core capabilities of Social Engagement
Tour the navigation
Introduce sources
Learn about geography and languages in MSE

Module 02: Configuration

Use system settings
Use personal settings
Configure social accounts
Exporting chart data
Managing posts & quota
Managing users, roles & groups

Module 03: Strategy for using Social Engagement

Understand your social footprint
Examine your customers and their social footprints
Discover your competitors and their social footprints
Begin to discover social analytics

Module 04: Building and maintaining search queries

Define a search query
Describe each of the sources
Build your search queries
Learn from search queries
Edit queries

Module 05: Post consumption and analytics

Examine widgets
Build and modify alerts
Work with posts
Configure social center
Build and use streams

Module 06: Sentiment

Analyze sentiment
Change sentiment
Understanding Machine Learning

Module 07: Using Social Engagement with Dynamics CRM

Understand using social with your CRM
Learn how to add social to CRM forms & dashboards
Configure social to CRM automation options

Module 8: Course Review

Before attending this course, students must have:

Some basic experience using Windows applications
Knowledge of basic sales, marketing, and customer service roles in a business
Completed the Introduction to CRM course

В начало

Ближайшие даты

Ближайшие тренинги Microsoft Dynamics CRM 2016

Для уточнения расписания или записи на обучение напишите сообщение на E-mail info@giustoconsulting.com или позвоните по телефону в Москве: +7 495 642 44 05